Customer Service Questionnaire

Your Feedback

At Mayfords Estate Agents we are constantly reviewing our service and looking at ways to improve it. We would be extremely grateful if you would take a minute or two to answer this brief survey.

win-gift-voucher-mandsAny feedback, both positive and negative, will help us to improve the service we provide. For every feedback received you will be entered in our monthly prize draw for a £25 Marks and Spencer voucher the winner will be notified by email.

Thank you for your time.


Your Name

Your Email

Which of our services do you use?
BuyingSellingLettings (Landlord)Lettings (Tenant)Property ManagementBlock Management

How did you find out about Mayfords?
Previous/existing clientRecommendationNewspaper advertSold/Let signboardsWebsitePassing OfficePromotional MarketingOther

What was your main deciding factor to use Mayfords?

What are we good at?

What can we improve?

About the member of staff who served you

Name of staff:

How well was your enquiry handled (1 = poorly and 5 = excellently):

How would you rate their knowledge (1 = poor and 5 = excellent):

How would you rate their communication skills (1 = poor and 5 = excellent):

How satisfied were you with the customer service (1 = poor and 5 = excellent):

Did you feel like a valued customer (1 = not at all and 5 = extremely):

Any additional comments you would like to add:

Taking everything into account, how satisfied are you with Mayfords overall service.

Would you use our services again?

Would you recommend our service to others?

If you have any suggestions or ideas which you feel would improve our service.